If your rent payment failed and you have sufficient funds, it could be due to incorrect information being entered.
If you are having trouble with submitting a rent payment, enter and double-check the following information:
Confirm that the name entered exactly matches the name on the bank account
Ensure the account number and routing number are filled out in the correct field (sometimes tenants accidentally flip these)
Ensure the account number is NOT a member number (member numbers are common especially with credit unions, but are not valid account numbers)
Confirm the phone number is the correct number for your bank account
To be extra sure, you could call your bank to confirm the information in each field is correct
After you have double-checked all information is filled out correctly and you are still receiving an error, please reach out [email protected] or call/text (917) 793-6068. Thank you! 😄