All Collections
Tenant Help
Troubleshooting Payments
Failed Rent Payment Troubleshooting for Tenants
Failed Rent Payment Troubleshooting for Tenants

Rent payment failed, failed payment, payment failure, tenant, renter, rent payment help

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

If your rent payment failed and you have sufficient funds, it could be due to incorrect information being entered.

ย If you are having trouble with submitting a rent payment, enter and double-check the following information:

  • Confirm that the name entered exactly matches the name on the bank account

  • Ensure the account number and routing number are filled out in the correct field (sometimes tenants accidentally flip these)

  • Ensure the account number is NOT a member number (member numbers are common especially with credit unions, but are not valid account numbers)

  • Confirm the phone number is the correct number for your bank account

  • To be extra sure, you could call your bank to confirm the information in each field is correct

After you have double-checked all information is filled out correctly and you are still receiving an error, please reach out [email protected] or call/text (917) 793-6068. Thank you! ๐Ÿ˜„

Did this answer your question?