Tenant Help
Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests
By Ed and 7 others8 authors107 articles
Creating Your Tenant AccountFollow these steps to create your tenant account with RentRedi!
Tenant Created Wrong Type of Accounttenant created teammate account, created wrong account, account set up as a tenant not a landlord, signed up as landlord
Linking to your Landlord through EmailFollow these steps to link to your landlord through the email invitation you received!
Troubleshooting Your RentRedi Invitationtenant invitation, account access, login, log in, email, no apartments found, no charges
Why Am I Seeing "You Are Not a Tenant Yet"?Seeing this message might be because the email address associated with your account doesn’t match the one your landlord used to invite you.
Tenant Onboarding Videos: See How It Works!Tenant onboarding, demo video for tenants, tenant help, how can i see what tenant side looks like
How to Access RentRedi Mobile App for Tenantstenant mobile app, renter app, tenant app
Tenant: Update Email in Tenant Appupdate renter email, update my email for rentredi tenant app
RentRedi App for Tenants in Spanishtranslate mobile app, rentredi tenant app, rentredi app in Spanish, preferred language, translate to Spanish
How to Pay Rent (or Pay Rent Early)How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi
How to Make a Partial Paymentpay part of rent, pay a portion of rent, make a partial rent payment, how to pay part of your rent, split rent
How to Make Partial Payment on Tenant Web Portalpay rent online, pay part of rent online, submit partial payment, tenant web app, tenants pay online
How to Bundle Paymentshow tenants can bundle payments
How Tenants Can Manage Payments in RentRediadd payment methods, make partial payments, handle failed payments, tenant manage payments, tenants managing payments, tenant payments
How to Change Between Units to Pay Rentpay rent for more than one, rent for two apartments, multiple rents, switch units to pay rent, toggle units
How to Pay Rent with a Bank Account (ACH)How to, tenants, pay rent, add a payment method, bank account, ACH, card, tenant, microdeposit, micro-deposit, renter, link, connect
How to Pay Rent with Cardpay with credit card, pay with debit card
How to Pay Rent with Cash via Chimetenants who pay with cash, cash rent payments
How to View a Payment Record (for Tenants)(For tenants) View a record of payment / receipt of payment / payment history, confirmation of rent payment, confirm payment made, invoice
Download Payment History for Tenantsview payment history, tenant payment history, download tenant payments
Saving Your Payment MethodTenants can save their payment methods to make paying faster and easier
Tenants: Delete payment methodHow tenants remove / delete a payment method, bank account, ACH, card
Tenant Web Portal: Delete Payment Methodtenant payment method, bank account, debit card, credit card, tenant web portal, remove card, remove bank account, delete,
Tenant Web Payment Portalonline payments, pay rent online, web portal for tenants, renter pay online
How Tenants Can Schedule Recurring Rent Reminderstenant reminders, tenant schedule recurring reminders, recurring reminders, recurring notices, rent reminders for tenants
Pay with Card Option Not Showingcard payment not available, can't see card rent payment
Guide to Credit Card Convenience Fees for TenantsWhen using a credit card to make a payment in RentRedi, the convenience fee is calculated as a percentage of the whole transaction
What is the convenience fee for a Debit Card when paying rent?debit card, rent payment
Verify Payment Method - Page Not Foundpage not found error, page not found, tenant payment method, deleted payment method
Plaid Integration for Rent Payments!what is plaid, how to set up plaid, plaid for rent payments
Updating Your Rent Payment Method for Plaidupdate rentredi app for plaid, plaid update, how to update payment method for tenants
Plaid FAQsplaid payments, what is plaid,
Micro-Deposits with Plaidmicro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Link Your Bank Account Manually with Routing Number (1-2 Days Verification)Plaid microdeposits, micro-deposit verification, deposit verification, tenant microdeposits
Micro-Deposits with Plaid (Web Browser)micro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Micro Deposit Email for ACH Verificationmicrodeposit, micro deposit, micro-deposit, ACH, verification, tenant, bank account, transfer,
Plaid: Privacy & SecurityPlaid privacy, plaid security, plaid privacy policy
How to Create a Chase Bank Account for Plaidtenant create bank account, which bank for plaid, trouble with Plaid
Unable to connect bank/bank not foundplaid help, connect bank account to rentredi, bank not found, micro-deposits
Tenant ACH Payments without PlaidACH, Plaid, tenant payments, bank account, rent, alternate, micro-deposit, microdeposit, how to, payment route, alternative,
Credit Reporting FAQsrent reports, boost credit, credit boosting, rent reporting, report payments to credit bureaus, credit report, Experian, Equifax, TransUnion
Report Rent to Credit Bureausreport rent payments, boost credit, credit reporting, rent reporting, credit score, credit boosting, TransUnion, Experian, Equifax
How to Check if Credit Boost is Activeis credit boost live, confirm credit boost active, how can i see if credit boost is active
Add Date of Birth for Rent Reporting
Don't See Rent Amount on My Credit Reportrent reporting, credit report, showing $0 on credit report
Skip Credit Reporting in Tenant Appcredit reporting, reporting rent, skip credit boost
Will it hurt my credit report to skip a month of rent?credit boosting, double pay, credit report, boost credit, report credit, double payment, double rent for credit report
Changes to Your Credit Score with Credit Boostingcredit boost, rent reporting, credit score, tenant, report, drop, payment history, down, help, initiated, new tradeline, just started,
How to Turn Off Credit Boosting in the Tenant Web PortalCancel credit boosting, cancel credit reporting, unenroll credit boosting, unenroll credit reporting, stop credit boosting, stop credit reporting, turn off credit boosting, cancel credit report from website, cancel credit boost…
How to Set Up Auto-Payhow to set up auto-pay, tenants, autopay, about tenant automatic payments, tenant autopay, tenant web portal,
How to Update AutoPayautopay, edit autopay, update autopay, tenant web portal, autopay failure
How to Check Which Payment Method Is Set for Autopayview autopay payment method, display autopay payment method
How to Change Banks for Auto-Payswitch accounts for auto payments, change banks for automatic payments
How to Cancel AutopayHow can I turn off auto pay, how does tenant turn off auto pay, deactivate autopay, disable autopay, cancel autopay
How to Cancel Autopay (Web Portal)tenant website, tenant web portal, cancel autopay, deactivate autopay, disable autopay, stop autopay
Troubleshooting: Can't Set Up Auto-Paytenant auto-pay, trouble shooting auto payments, renter can't set up auto pay
What day will AutoPay charge if it’s set to the last day of the month?autopay date, autopay to charge to last day of each month, last day of the month autopay
Setting Up AutoPay and Reminders for Your Billsautopay for utilities, autopay for water, autopay for garbage, autopay for utilities
Set Up Multiple Monthly Automatic Paymentsautomatic rent payments, automatically pay rent, multiple auto-pay dates
How to Skip AutoPay (Manual Payment)one-time manual payment, skip autopay, skip automatic payment, skip and do manual
Reconnect a Plaid Accountreconnect plaid account
Can't See Charges on Tenant AppDon't see rent, can't see charges, tenant can't see payments
Troubleshooting a Failed Rent PaymentRent payment failed, failed payment, payment failure, tenant, renter, rent payment help
Why Did I Receive a Late Rent Notification After I Already Paid?late rent notification, late rent email, late email, already paid but received late rent email
Prequalify Through Tenant Web Portalprequalification online, prequalify form, online tenant application, web application for prequalify
Apply Through Tenant Web Portalapplication, online application, renter application form
TENANT WEB PORTAL (for Tenants)online application, online form, prequalification online, application form
How to Prequalify for a Unithow to prequalify for apartment or unit with RentRedi!
How to Apply for a Rental with RentRedi's Mobile AppUse these steps to apply for your new apartment!, application status, pending application, mobile application
Completing a Background Check Requestfinish tenant screening, submit background report
Tenant: Uploading Bank Statementsapplication documents, documents for renters, tenant application help
Tenant: Uploading Letter of Employmentapplication documents, documents for renters, tenant application help
Tenant: Uploading Tax Returnsapplication documents, documents for renters, tenant application help
Tenant: Uploading W-2sapplication documents, documents for renters, tenant application help
Tenant: Uploading Pay Stubspay stub help, application help, tenant application, renter pay stub
Tenant: How to Find Unit Codetenant unit code, how to find unit code tenants, app is asking for a unit code, find unit code for application
Application + Manual Tenant Screening Flowapplication and screening flow, background check flow, how to submit tenant screening, how to submit background check
Application + Auto-Tenant Screening FlowTenant application, tenant background check, screening flow, how to submit tenant screening, how to submit background check
Is it Safe to Enter My Information for Tenant Screening?tenant screening, data security, information safety
Troubleshooting: Manual Verification for Tenant Screeningmanual verification for background check, transunion help with screening issues
Troubleshooting: Entered Wrong Information in Tenant Screening
How do I complete my tenant screening if I don’t have an SSN?tenant screening, social security number, SSN
How to Complete Your RentRedi Tenant Screeningcomplete tenant screening, initiate tenant screening, initiate background check, screenings, tenant screenings, complete background check
How to Download TransUnion Screening Report as a Tenanttenant screening, download, access, tenant, applicant, TransUnion, Asurint, save tenant screening, save screening report,
Sign Your Lease from RentReditenant sign lease, digitally sign lease, how does tenant sign e-lease
How to Download Signed Leases and Documents in the Mobile Appdownload lease, save lease, download signed lease, download documents, tenant documents, save document,
How to View and Download Documents in the Tenant Web Portaldownload lease from web, download document from web, tenant viewing documents online, online view of lease, view document on a computer
Submitting a Maintenance RequestHow to submit a maintenance or repair request using video for tenants.
Maintenance Request Notesmaintenance request notes, find notes on repair request
How to View Maintenance Requests (Tenants)Easily check the status of your maintenance requests across all properties associated with your RentRedi account.
How to Contact Latchel for Tenantscontact latchel, latchel number for renters, tenant number for latchel
Latchel One-Pager for Tenantslatchel for tenants, how maintenance coordination works for tenants
Maintenance Requests through Tenant Web Portalmaintenance online, online repair requests, submit online maintenance requests, tenant web portal.
How to view past maintenance requests (Tenants)view old maintenance request, view past maintenance request, view prior maintenance request, previous maintenance request
Unable to login? Fix "Too many login attempts" Errorlogin failed, reset tenant password, reset my password for tenant app
View Past Notifications (Tenants)how to view past notifications, tenant notifications, how to find notifications in tenant app
Delete A Tenant Accountdelete renter account, how to delete tenant's account
Can't Download Tenant App (Android)download tenant android app, google play app for tenants
"App not available in region or country"When trying to download the app, the app store needs to be set to the United States or you will get "App not available in region or country"
Turn Off Rent Reminders (for Tenants)turn off tenant reminders to pay rent, stop reminders to pay rent
What Does Renters Insurance Cover?Details on how renters insurance works and type of coverage, send insurance claim
Renters Insurance through RentRedirenters insurance for tenants, how can my tenants get renters insurance
How to Cancel Your Insurance Policy Purchased Through RentRedicancel insurance, cancel tenant insurance, cancel SURE insurance
Getting in Touch With Your Landlord
Guides on how to message your landlord, ask questions, and request help through the app.
How do I contact my landlord using the RentRedi App?contact landlord, chat with landlord, send a message to landlord, app message
How do I contact my landlord through the RentRedi website?contact landlord, chat with landlord, send a message to landlord
Why Can’t I See Files My Landlord Shared in Chat?Files shared by your landlord can only be viewed on tenant.rentredi.com. They won’t show in the mobile app (yet).
Tenant Referral Letter to Landlordrefer your landlord to RentRedi