Tenant Help

Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests

69 articles in this collection
Written by Ed Barone, Ryan Barone, and Crystal Abing

Tenant Onboarding Videos: See How It Works!

Tenant onboarding, demo video for tenants, tenant help, how can i see what tenant side looks like

Written by Crystal Abing
Updated over a week ago

Getting Started

Creating Your Tenant Account

Follow these steps to create your tenant account with RentRedi!

Written by Ed Barone
Updated over a week ago

Tenant Created Wrong Type of Account

tenant created teammate account, created wrong account, account set up as a tenant not a landlord, signed up as landlord

Written by Crystal Abing
Updated over a week ago

Linking to your Landlord through Email

Follow these steps to link to your landlord through the email invitation you received!

Written by Ed Barone
Updated over a week ago

Tenant: Update Email in Tenant App

update renter email, update my email for rentredi tenant app

Written by Crystal Abing
Updated over a week ago

How to Access RentRedi Mobile App for Tenants

tenant mobile app, renter app, tenant app

Written by Crystal Abing
Updated over a week ago

Payments

Tenant Web Payment Portal

online payments, pay rent online, web portal for tenants, renter pay online

Written by Crystal Abing
Updated over a week ago

How to Pay Rent with ACH/Bank Account

How tenants pay rent -- add / save a payment method, bank account, ACH, card

Written by Ed Barone
Updated over a week ago

How to Pay Rent (or Pay Rent Early)

How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi

Written by Crystal Abing
Updated over a week ago

How to Pay Rent with Cash via Chime

tenants who pay with cash, cash rent payments

Written by Crystal Abing
Updated over a week ago

How to Pay Rent with Card

pay with credit card, pay with debit card

Written by Crystal Abing
Updated over a week ago

How to Bundle Payments

how tenants can bundle payments

Written by Crystal Abing
Updated over a week ago

How to View a Payment Record (for Tenants)

(For tenants) View a record of payment / receipt of payment / payment history, confirmation of rent payment, confirm payment made, invoice

Written by Ryan Barone
Updated over a week ago

Saving Your Payment Method

Tenants can save their payment methods to make paying faster and easier

Written by Ryan Barone
Updated over a week ago

How to Make a Partial Payment

How to Make a Partial Payment (as a tenant), pay rent

Written by Ryan Barone
Updated over a week ago

Schedule Recurring Rent Reminders

how to schedule rent reminders, monthly rent reminders, automatic rent reminders

Written by Crystal Abing
Updated over a week ago

How to Change Between Units to Pay Rent

pay rent for more than one, rent for two apartments, multiple rents, switch units to pay rent

Written by Crystal Abing
Updated over a week ago

Tenants: Delete payment method

How tenants remove / delete a payment method, bank account, ACH, card

Written by Ryan Barone
Updated over a week ago

Pay with Card Option Not Showing

card payment not available, can't see card rent payment

Written by Crystal Abing
Updated over a week ago

Plaid for Rent Payments

Plaid FAQs

plaid payments, what is plaid,

Written by Crystal Abing
Updated over a week ago

Updating Your Rent Payment Method for Plaid

update rentredi app for plaid, plaid update, how to update payment method for tenants

Written by Crystal Abing
Updated over a week ago

Micro-Deposits with Plaid

micro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank

Written by Crystal Abing
Updated over a week ago

Plaid Integration for Rent Payments!

what is plaid, how to set up plaid, plaid for rent payments

Written by Crystal Abing
Updated over a week ago

Plaid: Privacy & Security

Plaid privacy, plaid security, plaid privacy policy

Written by Crystal Abing
Updated over a week ago

How to Create a Chase Bank Account for Plaid

tenant create bank account, which bank for plaid, trouble with Plaid

Written by Crystal Abing
Updated over a week ago

Unable to connect bank/bank not found

plaid help, connect bank account to rentredi, bank not found, micro-deposits

Written by Crystal Abing
Updated over a week ago

Credit Reporting

Skip Credit Reporting in Tenant App

credit reporting, reporting rent, skip credit boost

Written by Crystal Abing
Updated over a week ago

Credit Reporting FAQs

report rent reports, boost credit, report payments to credit bureaus

Written by Crystal Abing
Updated over a week ago

Report Rent to Credit Bureau

report rent payments, boost credit, credit reporting, rent reporting, credit score,

Written by Crystal Abing
Updated over a week ago

How to Check if Credit Boost is Active

is credit boost live, confirm credit boost active, how can i see if credit boost is active

Written by Crystal Abing
Updated over a week ago

Add Date of Birth for Rent Reporting

Written by Crystal Abing
Updated over a week ago

Don't See Rent Amount on My Credit Report

rent reporting, credit report, showing $0 on credit report

Written by Crystal Abing
Updated over a week ago

Auto-Payments

How to Set Up Auto-Pay

how to set up auto-pay, tenants, auto-pay, about tenant automatic payments, tenant autopay

Written by Crystal Abing
Updated over a week ago

How to Change Banks for Auto-Pay

switch accounts for auto payments, change banks for automatic payments

Written by Crystal Abing
Updated over a week ago

Deactivate Auto-Pay

How can I turn off auto pay, how does tenant turn off auto pay

Written by Crystal Abing
Updated over a week ago

Troubleshooting: Can't Set Up Auto-Pay

tenant auto-pay, trouble shooting auto payments, renter can't set up auto pay

Written by Crystal Abing
Updated over a week ago

Troubleshooting Payments

Reconnect a Plaid Account

reconnect plaid account

Written by Crystal Abing
Updated over a week ago

Can't See Charges on Tenant App

Don't see rent, can't see charges, tenant can't see payments

Written by Crystal Abing
Updated over a week ago

Failed Rent Payment Troubleshooting for Tenants

Rent payment failed, failed payment, payment failure, tenant, renter, rent payment help

Written by Crystal Abing
Updated over a week ago

Prequalifications, Applications, & Background Check (Tenant Screening)

Prequalify Through Tenant Web Portal

prequalification online, prequalify form, online tenant application, web application for prequalify

Written by Crystal Abing
Updated over a week ago

Apply Through Tenant Web Portal

application, online application, renter application form

Written by Crystal Abing
Updated over a week ago

How to Prequalify for a Unit

how to prequalify for apartment or unit with RentRedi!

Written by Ed Barone
Updated over a week ago

TENANT WEB PORTAL (for Tenants)

online application, online form, prequalification online, application form

Written by Crystal Abing
Updated over a week ago

How to Apply for your Apartment

Use these steps to apply for your new apartment!, application status, pending application,

Written by Ed Barone
Updated over a week ago

Completing a Background Check Request

Here are the steps to follow when you are completing a background check!

Written by Ed Barone
Updated over a week ago

Tenant: Uploading Bank Statements

application documents, documents for renters, tenant application help

Written by Crystal Abing
Updated over a week ago

Tenant: Uploading Letter of Employment

application documents, documents for renters, tenant application help

Written by Crystal Abing
Updated over a week ago

Tenant: Uploading Tax Returns

application documents, documents for renters, tenant application help

Written by Crystal Abing
Updated over a week ago

Tenant: Uploading W-2s

application documents, documents for renters, tenant application help

Written by Crystal Abing
Updated over a week ago

Tenant: Uploading Pay Stubs

pay stub help, application help, tenant application, renter pay stub

Written by Crystal Abing
Updated over a week ago

Tenant: How to Find Unit Code

tenant unit code, how to find unit code tenants, app is asking for a unit code, find unit code for application

Written by Crystal Abing
Updated over a week ago

Application + Manual Tenant Screening Flow

application and screening flow, background check flow, how to submit tenant screening, how to submit background check

Written by Crystal Abing
Updated over a week ago

Application + Auto-Tenant Screening Flow

Tenant application, tenant background check, screening flow, how to submit tenant screening, how to submit background check

Written by Crystal Abing
Updated over a week ago

Is it Safe to Enter My Information for Tenant Screening?

tenant screening, data security, information safety

Written by Crystal Abing
Updated over a week ago

Troubleshooting: Manual Verification for Tenant Screening

manual verification for background check, transunion help with screening issues

Written by Crystal Abing
Updated over a week ago

Troubleshooting: Entered Wrong Information in Tenant Screening

Written by Crystal Abing
Updated over a week ago

Lease Signing + Documents

Sign Your Lease from RentRedi

tenant sign lease, digitally sign lease, how does tenant sign e-lease

Written by Crystal Abing
Updated over a week ago

Maintenance Requests

Submitting a Maintenance Request

How to submit a maintenance or repair request using video for tenants.

Written by Ed Barone
Updated over a week ago

Maintenance Request Notes

maintenance request notes, find notes on repair request

Written by Crystal Abing
Updated over a week ago

View Maintenance Request History (for Tenants)

view submitted repair requests, view previous maintenance requests for tenant

Written by Crystal Abing
Updated over a week ago

How to Contact Latchel for Tenants

contact latchel, latchel number for renters, tenant number for latchel

Written by Crystal Abing
Updated over a week ago

Latchel One-Pager for Tenants

latchel for tenants, how maintenance coordination works for tenants

Written by Crystal Abing
Updated over a week ago

App Support

How long does a tenant have to wait after too many login attempts?

login failed, reset tenant password, reset my password for tenant app

Written by Crystal Abing
Updated over a week ago

View Past Notifications (Tenants)

how to view past notifications, tenant notifications, how to find notifications in tenant app

Written by Crystal Abing
Updated over a week ago

Can't Download Tenant App (Android)

download tenant android app, google play app for tenants

Written by Crystal Abing
Updated over a week ago

"App not available in region or country"

When trying to download the app, the app store needs to be set to the United States or you will get "App not available in region or country"

Written by Ryan Barone
Updated over a week ago

Renters Insurance

What Does Renters Insurance Cover?

Details on how renters insurance works and type of coverage, send insurance claim

Written by Crystal Abing
Updated over a week ago

Renters Insurance through RentRedi

renters insurance for tenants, how can my tenants get renters insurance

Written by Crystal Abing
Updated over a week ago

Cancel Renters Insurance Policy

cancel insurance, cancel tenant insurance, cancel SURE insurance

Written by Crystal Abing
Updated over a week ago