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Tenant Help
Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests
Tenant Onboarding Videos: See How It Works!
Tenant Web Payment Portal
How to Pay Rent with ACH/Bank Account
How to Pay Rent (or Pay Rent Early)
How to Pay Rent with Cash via Chime
How to Pay Rent with Card
How to Bundle Payments
How to View a Payment Record (for Tenants)
Saving Your Payment Method
How to Make a Partial Payment
Schedule Recurring Rent Reminders
How to Change Between Units to Pay Rent
Tenants: Delete payment method
Pay with Card Option Not Showing
Prequalify Through Tenant Web Portal
Apply Through Tenant Web Portal
How to Prequalify for a Unit
TENANT WEB PORTAL (for Tenants)
How to Apply for your Apartment
Completing a Background Check Request
Tenant: Uploading Bank Statements
Tenant: Uploading Letter of Employment
Tenant: Uploading Tax Returns
Tenant: Uploading W-2s
Tenant: Uploading Pay Stubs
Tenant: How to Find Unit Code
Application + Manual Tenant Screening Flow
Application + Auto-Tenant Screening Flow
Is it Safe to Enter My Information for Tenant Screening?
Troubleshooting: Manual Verification for Tenant Screening
Troubleshooting: Entered Wrong Information in Tenant Screening