Tenant Help
Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests
By Crystal and 7 others8 authors109 articles
- Create Your Tenant Accountcreate tenant account, sign up RentRedi, tenant account, create RentRedi account, register tenant account, tenant app signup, verify email, RentRedi signup, tenant registration, download RentRedi app, new tenant, get started,…
- Tenant Created Wrong Type of Accounttenant created teammate account, created wrong account, account set up as a tenant not a landlord, signed up as landlord
- Linking to your Landlord via Emailtenant invite, landlord invite, email invitation, accept invitation, connect to landlord, tenant account, create tenant account, RentRedi invite, link to property, RentRedi email, tenant setup, web portal
- Troubleshooting Your RentRedi Invitationtenant invitation, account access, login, log in, email, no apartments found, no charges
- Why Am I Seeing "You Are Not a Tenant Yet"?Seeing this message might be because the email address associated with your account doesn’t match the one your landlord used to invite you.
- Tenant Onboarding Videos: See How It Works!Tenant onboarding, demo video for tenants, tenant help, how can i see what tenant side looks like
- How to Download the RentRedi App for Tenantsdownload RentRedi app, RentRedi tenant app, install RentRedi app, tenant app, download app, iPhone app, Android app, pay rent app, request maintenance, submit maintenance request, renter app, RentRedi mobile app
- Tenant: Update Your Email Address in the RentRedi Appupdate renter email, update my email for rentredi tenant app
- RentRedi App for Tenants in Spanishtranslate mobile app, rentredi tenant app, rentredi app in Spanish, preferred language, translate to Spanish
- How to Switch from Landlord to Tenant Accounttenant incorrect sign up, wrong account type, made wrong account, switch to tenant, view as tenant, switch app view
- How to Pay Rent (or Pay Rent Early)How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi
- How to Make a Partial Paymentpay part of rent, pay a portion of rent, make a partial rent payment, how to pay part of your rent, split rent
- How to Make Partial Payment on Tenant Web Portalpay rent online, pay part of rent online, submit partial payment, tenant web app, tenants pay online
- How to Bundle Paymentshow tenants can bundle payments
- Tenant Rent Payment Guideadd payment methods, make partial payments, handle failed payments, tenant manage payments, tenants managing payments, tenant payments
- How to Change Between Units to Pay Rentpay rent for more than one, rent for two apartments, multiple rents, switch units to pay rent, toggle units
- How to Pay Rent with a Bank Account (ACH)How to, tenants, pay rent, add a payment method, bank account, ACH, card, tenant, microdeposit, micro-deposit, renter, link, connect
- How to Pay Rent with Cardpay with credit card, pay with debit card
- How to Pay Rent with Cash via Chimetenants who pay with cash, cash rent payments
- How to View Your Payment History in the RentRedi App(For tenants) View a record of payment, receipt of payment, tenant payment history, confirmation of rent payment, confirm payment made, and invoice history
- Download Payment History for Tenantsview payment history, tenant payment history, download tenant payments
- Saving Your Payment MethodTenants can save their payment methods to make paying faster and easier
- Tenant Web Portal: Delete Payment Methodtenant payment method, bank account, debit card, credit card, tenant web portal, remove card, remove bank account, delete,
- Tenant Web Payment Portalonline payments, pay rent online, web portal for tenants, renter pay online
- How Tenants Can Schedule Recurring Rent Reminderstenant reminders, tenant schedule recurring reminders, recurring reminders, recurring notices, rent reminders for tenants
- Pay with Card Option Not Showingcard payment not available, can't see card rent payment
- Guide to Credit Card Convenience Fees for TenantsWhen using a credit card to make a payment in RentRedi, the convenience fee is calculated as a percentage of the whole transaction
- What is the convenience fee for a Debit Card when paying rent?debit card, rent payment
- Verify Payment Method - Page Not Foundpage not found error, page not found, tenant payment method, deleted payment method
- Why Does My Bank Account Number Look Different in RentRedi?incorrect last 4 shown in the app, wrong last 4 digits, different last 4 digits of account numbers
- Download Payment History in RentRedi with Microsoft Edgedownload payments, save payment history with edge, microsoft edge
- Plaid Integration for Rent Payments!what is plaid, how to set up plaid, plaid for rent payments
- Updating Your Rent Payment Method for Plaidupdate rentredi app for plaid, plaid update, how to update payment method for tenants
- Plaid FAQsplaid payments, what is plaid,
- Micro-Deposits with Plaid (Mobile App)micro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
- Micro-Deposits with Plaid (Web Browser)microdeposits, verify bank account with Plaid, micro-deposits, pay rent without logging into the bank
- Micro-Deposit Email for ACH Verificationmicrodeposit, micro deposit, micro-deposit, ACH, verification, tenant, bank account, transfer,
- Plaid: Privacy & SecurityPlaid privacy, plaid security, plaid privacy policy
- How to Create a Chase Bank Account for Plaidtenant create bank account, which bank for plaid, trouble with Plaid
- Unable to connect bank/bank not foundplaid help, connect bank account to rentredi, bank not found, micro-deposits
- Tenant ACH Payments without PlaidACH, Plaid, tenant payments, bank account, rent, alternate, micro-deposit, microdeposit, how to, payment route, alternative,
- How to Set Up a Flex Account to Pay RentFlex account, ACH setup, micro deposit, bank account verification
- Credit Reporting FAQsrent reports, boost credit, credit boosting, rent reporting, report payments to credit bureaus, credit report, Experian, Equifax, TransUnion
- Report Rent to Credit Bureausreport rent payments, boost credit, credit reporting, rent reporting, credit score, credit boosting, TransUnion, Experian, Equifax
- How to Check if Credit Boost is Activeis credit boost live, confirm credit boost active, how can i see if credit boost is active
- Add Date of Birth for Rent Reporting
- Don't See Rent Amount on My Credit Reportrent reporting, credit report, showing $0 on credit report
- Skip Credit Reporting in Tenant Appcredit reporting, reporting rent, skip credit boost
- Will it hurt my credit report to skip a month of rent?credit boosting, double pay, credit report, boost credit, report credit, double payment, double rent for credit report
- Changes to Your Credit Score with Credit Boostingcredit boost, rent reporting, credit score, tenant, report, drop, payment history, down, help, initiated, new tradeline, just started,
- Unenroll from Credit Boosting in RentRedi's Web PortalCancel credit boosting, credit reporting, unenroll credit boosting, stop credit boosting, credit reporting, turn off credit boosting, cancel credit report website, cancel online
- How to Set Up Auto-Payhow to set up auto-pay, tenants, autopay, about tenant automatic payments, tenant autopay, tenant web portal,
- How to Update AutoPayautopay, edit autopay, update autopay, tenant web portal, autopay failure
- How to Check Which Payment Method Is Set for Autopayview autopay payment method, display autopay payment method
- How to Change Banks for Auto-Payswitch accounts for auto payments, change banks for automatic payments
- How to Cancel AutopayHow can I turn off auto pay, how does tenant turn off auto pay, deactivate autopay, disable autopay, cancel autopay
- How to Cancel Autopay (Web Portal)tenant website, tenant web portal, cancel autopay, deactivate autopay, disable autopay, stop autopay
- Troubleshooting: Can't Set Up Auto-Paytenant auto-pay, trouble shooting auto payments, renter can't set up auto pay
- What day will AutoPay charge if it’s set to the last day of the month?autopay date, autopay to charge to last day of each month, last day of the month autopay
- Setting Up AutoPay and Reminders for Your Billsautopay for utilities, autopay for water, autopay for garbage, autopay for utilities
- Set Up Multiple Monthly Automatic Paymentsautomatic rent payments, automatically pay rent, multiple auto-pay dates
- How to Skip AutoPay (Manual Payment)one-time manual payment, skip autopay, skip automatic payment, skip and do manual
- Prequalify Through Tenant Web Portalprequalification online, prequalify form, online tenant application, web application for prequalify
- Apply Through Tenant Web Portalapplication, online application, renter application form
- TENANT WEB PORTAL (for Tenants)online application, online form, prequalification online, application form
- How to Prequalify for a Unithow to prequalify for apartment or unit with RentRedi!
- How to Apply for a Rental with RentRedi's Mobile AppUse these steps to apply for your new apartment!, application status, pending application, mobile application
- Completing a Background Check Requestfinish tenant screening, submit background report
- Tenant: Uploading Bank Statementsapplication documents, documents for renters, tenant application help
- Tenant: Uploading Letter of Employmentapplication documents, documents for renters, tenant application help
- Tenant: Uploading Tax Returnsapplication documents, documents for renters, tenant application help
- Tenant: Uploading W-2sapplication documents, documents for renters, tenant application help
- Tenant: Uploading Pay Stubspay stub help, application help, tenant application, renter pay stub
- Tenant: How to Find Unit Codetenant unit code, how to find unit code tenants, app is asking for a unit code, find unit code for application
- Application + Manual Tenant Screening Flowapplication and screening flow, background check flow, how to submit tenant screening, how to submit background check
- Application + Auto-Tenant Screening FlowTenant application, tenant background check, screening flow, how to submit tenant screening, how to submit background check
- Is it Safe to Enter My Information for Tenant Screening?tenant screening, data security, information safety
- Troubleshooting: Manual Verification for Tenant Screeningmanual verification for background check, transunion help with screening issues
- Troubleshooting: Entered Wrong Information in Tenant Screening
- How do I complete my tenant screening if I don’t have an SSN?tenant screening, social security number, SSN
- How to Complete Your RentRedi Tenant Screeningcomplete tenant screening, initiate tenant screening, initiate background check, screenings, tenant screenings, complete background check
- How to Download TransUnion Screening Report as a Tenanttenant screening, download, access, tenant, applicant, TransUnion, Asurint, save tenant screening, save screening report,
- How to Edit Your Application After Changes Are Requestedchanges requested on application, incomplete application, resubmit application, edit application
- How to Fix Your SSN on Your Applicationtenant application, screening, SSN, social security number, TransUnion, background check, phone verification
- How to Sign Your Lease in RentRedisign lease, e-sign lease, electronic signature, review lease, tenant lease, lease signing, RentRedi app, sign rental agreement, tenant app, review and sign lease
- How to Download Signed Leases and Documents in the Mobile Appdownload lease, save lease, download signed lease, download documents, tenant documents, save document,
- How to View and Download Documents in the Tenant Web Portaldownload lease from web, download document from web, tenant viewing documents online, online view of lease, view document on a computer
- Submitting a Maintenance RequestHow to submit a maintenance or repair request using video for tenants.
- Maintenance Request Notesmaintenance request notes, find notes on repair request
- How to View Maintenance Requests (Tenants)Easily check the status of your maintenance requests across all properties associated with your RentRedi account.
- How to Contact Latchel for Tenantscontact latchel, latchel number for renters, tenant number for latchel
- Latchel One-Pager for Tenantslatchel for tenants, how maintenance coordination works for tenants
- Maintenance Requests through Tenant Web Portalmaintenance online, online repair requests, submit online maintenance requests, tenant web portal.
- How to view past maintenance requests (Tenants)view old maintenance request, view past maintenance request, view prior maintenance request, previous maintenance request
- Unable to login? Fix "Too many login attempts" Errorlogin failed, reset tenant password, reset my password for tenant app
- View Past Notifications (Tenants)how to view past notifications, tenant notifications, how to find notifications in tenant app
- Delete A Tenant Accountdelete renter account, how to delete tenant account, close renter account, close tenant account
- "App not available in region or country"When trying to download the app, the app store needs to be set to the United States or you will get "App not available in region or country"
- Turn Off Rent Reminders (for Tenants)turn off tenant reminders to pay rent, stop reminders to pay rent
- What Does Renters Insurance Cover?Details on how renters insurance works and type of coverage, send insurance claim
- Renters Insurance through RentRedirenters insurance for tenants, how can my tenants get renters insurance
- How to Cancel Your Insurance Policy Purchased Through RentRedicancel insurance, cancel tenant insurance, cancel SURE insurance
Getting in Touch With Your Landlord
Guides on how to message your landlord, ask questions, and request help through the app.
- How to Contact Your Landlord Using the RentRedi Appcontact landlord, chat with landlord, send a message to landlord, app message
- How to Contact Your Landlord from the Tenant Web Portalcontact landlord, chat with landlord, send a message to landlord
- Why Can’t I See Files My Landlord Shared in Chat?Files shared by your landlord can only be viewed on tenant.rentredi.com. They won’t show in the mobile app (yet).
- Tenant Referral Letter to Landlordrefer your landlord to RentRedi