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Tenant Help
Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests
Tenant Onboarding Videos: See How It Works!Tenant onboarding, demo video for tenants, tenant help, how can i see what tenant side looks like
Tenant Referral Letter to Landlordrefer your landlord to RentRedi
Creating Your Tenant AccountFollow these steps to create your tenant account with RentRedi!
Tenant Created Wrong Type of Accounttenant created teammate account, created wrong account, account set up as a tenant not a landlord, signed up as landlord
Linking to your Landlord through EmailFollow these steps to link to your landlord through the email invitation you received!
Tenant: Update Email in Tenant Appupdate renter email, update my email for rentredi tenant app
How to Access RentRedi Mobile App for Tenantstenant mobile app, renter app, tenant app
How to Pay Rent with ACH/Bank AccountHow tenants pay rent -- add / save a payment method, bank account, ACH, card
Tenant Web Payment Portalonline payments, pay rent online, web portal for tenants, renter pay online
How to Pay Rent (or Pay Rent Early)How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi
How to Pay Rent with Cash via Chimetenants who pay with cash, cash rent payments
How to Pay Rent with Cardpay with credit card, pay with debit card
How to Bundle Paymentshow tenants can bundle payments
How to View a Payment Record (for Tenants)(For tenants) View a record of payment / receipt of payment / payment history, confirmation of rent payment, confirm payment made, invoice
Saving Your Payment MethodTenants can save their payment methods to make paying faster and easier
How to Make a Partial PaymentHow to Make a Partial Payment (as a tenant), pay rent
Schedule Recurring Rent Remindershow to schedule rent reminders, monthly rent reminders, automatic rent reminders
How to Change Between Units to Pay Rentpay rent for more than one, rent for two apartments, multiple rents, switch units to pay rent
Tenants: Delete payment methodHow tenants remove / delete a payment method, bank account, ACH, card
Pay with Card Option Not Showingcard payment not available, can't see card rent payment
Download Payment History for Tenantsview payment history, tenant payment history, download tenant payments
Plaid FAQsplaid payments, what is plaid,
Updating Your Rent Payment Method for Plaidupdate rentredi app for plaid, plaid update, how to update payment method for tenants
Micro-Deposits with Plaidmicro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Plaid Integration for Rent Payments!what is plaid, how to set up plaid, plaid for rent payments
Plaid: Privacy & SecurityPlaid privacy, plaid security, plaid privacy policy
How to Create a Chase Bank Account for Plaidtenant create bank account, which bank for plaid, trouble with Plaid
Unable to connect bank/bank not foundplaid help, connect bank account to rentredi, bank not found, micro-deposits
Micro-Deposits with Plaid (Web Browser)micro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Credit Reporting FAQsreport rent reports, boost credit, report payments to credit bureaus
Report Rent to Credit Bureaureport rent payments, boost credit, credit reporting, rent reporting, credit score, credit boosting, TransUnion report rent
How to Check if Credit Boost is Activeis credit boost live, confirm credit boost active, how can i see if credit boost is active
Add Date of Birth for Rent Reporting
Don't See Rent Amount on My Credit Reportrent reporting, credit report, showing $0 on credit report
Skip Credit Reporting in Tenant Appcredit reporting, reporting rent, skip credit boost
Will it hurt my credit report to skip a month of rent?credit boosting, double pay, credit report, boost credit, report credit, double payment, double rent for credit report
How to Set Up Auto-Payhow to set up auto-pay, tenants, auto-pay, about tenant automatic payments, tenant autopay
How to Change Banks for Auto-Payswitch accounts for auto payments, change banks for automatic payments
Deactivate Auto-PayHow can I turn off auto pay, how does tenant turn off auto pay
Troubleshooting: Can't Set Up Auto-Paytenant auto-pay, trouble shooting auto payments, renter can't set up auto pay
How to Prequalify for a Unithow to prequalify for apartment or unit with RentRedi!
TENANT WEB PORTAL (for Tenants)online application, online form, prequalification online, application form
Apply Through Tenant Web Portalapplication, online application, renter application form
Prequalify Through Tenant Web Portalprequalification online, prequalify form, online tenant application, web application for prequalify
How to Apply for your ApartmentUse these steps to apply for your new apartment!, application status, pending application,
Completing a Background Check RequestHere are the steps to follow when you are completing a background check!
Tenant: Uploading Bank Statementsapplication documents, documents for renters, tenant application help
Tenant: Uploading Letter of Employmentapplication documents, documents for renters, tenant application help
Tenant: Uploading Tax Returnsapplication documents, documents for renters, tenant application help
Tenant: Uploading W-2sapplication documents, documents for renters, tenant application help
Tenant: Uploading Pay Stubspay stub help, application help, tenant application, renter pay stub
Tenant: How to Find Unit Codetenant unit code, how to find unit code tenants, app is asking for a unit code, find unit code for application
Application + Manual Tenant Screening Flowapplication and screening flow, background check flow, how to submit tenant screening, how to submit background check
Application + Auto-Tenant Screening FlowTenant application, tenant background check, screening flow, how to submit tenant screening, how to submit background check
Is it Safe to Enter My Information for Tenant Screening?tenant screening, data security, information safety
Troubleshooting: Manual Verification for Tenant Screeningmanual verification for background check, transunion help with screening issues
Troubleshooting: Entered Wrong Information in Tenant Screening
Submitting a Maintenance RequestHow to submit a maintenance or repair request using video for tenants.
Maintenance Request Notesmaintenance request notes, find notes on repair request
View Maintenance Request History (for Tenants)view submitted repair requests, view previous maintenance requests for tenant
How to Contact Latchel for Tenantscontact latchel, latchel number for renters, tenant number for latchel
Latchel One-Pager for Tenantslatchel for tenants, how maintenance coordination works for tenants
How long does a tenant have to wait after too many login attempts?login failed, reset tenant password, reset my password for tenant app
View Past Notifications (Tenants)how to view past notifications, tenant notifications, how to find notifications in tenant app
Delete A Tenant Accountdelete renter account, how to delete tenant's account
Can't Download Tenant App (Android)download tenant android app, google play app for tenants
"App not available in region or country"When trying to download the app, the app store needs to be set to the United States or you will get "App not available in region or country"
Turn Off Rent Reminders (for Tenants)turn off tenant reminders to pay rent, stop reminders to pay rent
What Does Renters Insurance Cover?Details on how renters insurance works and type of coverage, send insurance claim
Renters Insurance through RentRedirenters insurance for tenants, how can my tenants get renters insurance
Cancel Renters Insurance Policycancel insurance, cancel tenant insurance, cancel SURE insurance