Tenant Help
Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests
Tenant Onboarding Videos: See How It Works!Tenant onboarding, demo video for tenants, tenant help, how can i see what tenant side looks like
Tenant Referral Letter to Landlordrefer your landlord to RentRedi
What is the fee for a Debit Card when paying rent?debit card, rent payment
Tenant ACH Payments without PlaidACH, Plaid, tenant payments, bank account, rent, alternate, micro-deposit, microdeposit, how to, payment route, alternative,
Tenant Web Portal: Delete Payment Methodtenant payment method, bank account, debit card, credit card, tenant web portal, remove card, remove bank account, delete,
How do I contact my landlord via RentRedi?contact landlord, chat with landlord, send a message to landlord
How to Send a Message to Your Landlord in the RentRedi Appcontact landlord, chat with landlord, send a message to landlord, app message
Why Can’t I See Files My Landlord Shared in Chat?Files shared by your landlord can only be viewed on tenant.rentredi.com. They won’t show in the mobile app (yet).
Creating Your Tenant AccountFollow these steps to create your tenant account with RentRedi!
Tenant Created Wrong Type of Accounttenant created teammate account, created wrong account, account set up as a tenant not a landlord, signed up as landlord
Linking to your Landlord through EmailFollow these steps to link to your landlord through the email invitation you received!
Tenant: Update Email in Tenant Appupdate renter email, update my email for rentredi tenant app
How to Access RentRedi Mobile App for Tenantstenant mobile app, renter app, tenant app
Troubleshooting Your RentRedi Invitationtenant invitation, account access, login, log in, email, no apartments found, no charges
Why Am I Seeing "You Are Not a Tenant Yet"?If you're seeing this message, it may be because the email address associated with your account doesn’t match the one your landlord used to invite you.
How to Pay Rent with a Bank Account (ACH)How to, tenants, pay rent, add a payment method, bank account, ACH, card, tenant, microdeposit, micro-deposit, renter, link, connect
Tenant Web Payment Portalonline payments, pay rent online, web portal for tenants, renter pay online
How to Pay Rent (or Pay Rent Early)How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi
How to Pay Rent with Cash via Chimetenants who pay with cash, cash rent payments
How to Pay Rent with Cardpay with credit card, pay with debit card
How to Bundle Paymentshow tenants can bundle payments
How to View a Payment Record (for Tenants)(For tenants) View a record of payment / receipt of payment / payment history, confirmation of rent payment, confirm payment made, invoice
Saving Your Payment MethodTenants can save their payment methods to make paying faster and easier
How to Make a Partial Paymentpay part of rent, pay a portion of rent, make a partial rent payment, how to pay part of your rent, split rent
Schedule Recurring Rent Remindershow to schedule rent reminders, monthly rent reminders, automatic rent reminders
How to Change Between Units to Pay Rentpay rent for more than one, rent for two apartments, multiple rents, switch units to pay rent, toggle units
Tenants: Delete payment methodHow tenants remove / delete a payment method, bank account, ACH, card
Pay with Card Option Not Showingcard payment not available, can't see card rent payment
Download Payment History for Tenantsview payment history, tenant payment history, download tenant payments
Credit Card Convenience ChargesWhen using a credit card to make a payment in RentRedit, the convenience fee is calculated as a percentage of the whole transaction
Set Up Multiple Monthly Automatic Paymentsautomatic rent payments, automatically pay rent, multiple auto-pay dates
How to Make Partial Payment on Tenant Web Portalpay rent online, pay part of rent online, submit partial payment, tenant web app, tenants pay online
Tenant Payment Error Code 230gateway 230, error 230, can't pay rent due to error 230, unable to pay rent due to error 230, 230 issue
Verify Payment Method - Page Not Foundpage not found error, page not found, tenant payment method, deleted payment method
Plaid FAQsplaid payments, what is plaid,
Updating Your Rent Payment Method for Plaidupdate rentredi app for plaid, plaid update, how to update payment method for tenants
Micro-Deposits with Plaidmicro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Plaid Integration for Rent Payments!what is plaid, how to set up plaid, plaid for rent payments
Plaid: Privacy & SecurityPlaid privacy, plaid security, plaid privacy policy
How to Create a Chase Bank Account for Plaidtenant create bank account, which bank for plaid, trouble with Plaid
Unable to connect bank/bank not foundplaid help, connect bank account to rentredi, bank not found, micro-deposits
Micro-Deposits with Plaid (Web Browser)micro deposits, verify bank account with plaid, microdeposits, pay rent without logging into bank
Micro Deposit Email for ACH Verificationmicrodeposit, micro deposit, micro-deposit, ACH, verification, tenant, bank account, transfer,
Link Your Bank Account Manually with Routing Number (1-2 Days Verification)If you prefer not to log in via Plaid or can’t find your bank, you can add your account manually. This option requires 1-2 business days for verification using micro-deposits.
Credit Reporting FAQsrent reports, boost credit, credit boosting, rent reporting, report payments to credit bureaus, credit report, Experian, Equifax, TransUnion
Report Rent to Credit Bureausreport rent payments, boost credit, credit reporting, rent reporting, credit score, credit boosting, TransUnion, Experian
How to Check if Credit Boost is Activeis credit boost live, confirm credit boost active, how can i see if credit boost is active
Add Date of Birth for Rent Reporting
Don't See Rent Amount on My Credit Reportrent reporting, credit report, showing $0 on credit report
Skip Credit Reporting in Tenant Appcredit reporting, reporting rent, skip credit boost
Will it hurt my credit report to skip a month of rent?credit boosting, double pay, credit report, boost credit, report credit, double payment, double rent for credit report
Changes to Your Credit Score with Credit Boostingcredit boost, rent reporting, credit score, tenant, report, drop, payment history, down, help, initiated, new tradeline, just started,
How to Set Up Auto-Payhow to set up auto-pay, tenants, autopay, about tenant automatic payments, tenant autopay, tenant web portal,
How to Change Banks for Auto-Payswitch accounts for auto payments, change banks for automatic payments
Deactivate Auto-PayHow can I turn off auto pay, how does tenant turn off auto pay
Troubleshooting: Can't Set Up Auto-Paytenant auto-pay, trouble shooting auto payments, renter can't set up auto pay
How to Update AutoPayautopay, edit autopay, update autopay, tenant web portal, autopay failure
Prequalify Through Tenant Web Portalprequalification online, prequalify form, online tenant application, web application for prequalify
Apply Through Tenant Web Portalapplication, online application, renter application form
TENANT WEB PORTAL (for Tenants)online application, online form, prequalification online, application form
How to Prequalify for a Unithow to prequalify for apartment or unit with RentRedi!
How to Apply for Your Apartment from RentRedi's Mobile AppUse these steps to apply for your new apartment!, application status, pending application, mobile application
Completing a Background Check Requestfinish tenant screening, submit background report
Tenant: Uploading Bank Statementsapplication documents, documents for renters, tenant application help
Tenant: Uploading Letter of Employmentapplication documents, documents for renters, tenant application help
Tenant: Uploading Tax Returnsapplication documents, documents for renters, tenant application help
Tenant: Uploading W-2sapplication documents, documents for renters, tenant application help
Tenant: Uploading Pay Stubspay stub help, application help, tenant application, renter pay stub
Tenant: How to Find Unit Codetenant unit code, how to find unit code tenants, app is asking for a unit code, find unit code for application
Application + Manual Tenant Screening Flowapplication and screening flow, background check flow, how to submit tenant screening, how to submit background check
Application + Auto-Tenant Screening FlowTenant application, tenant background check, screening flow, how to submit tenant screening, how to submit background check
Is it Safe to Enter My Information for Tenant Screening?tenant screening, data security, information safety
Troubleshooting: Manual Verification for Tenant Screeningmanual verification for background check, transunion help with screening issues
Troubleshooting: Entered Wrong Information in Tenant Screening
How do I complete my tenant screening if I don’t have an SSN?tenant screening, social security number, SSN
Submitting a Maintenance RequestHow to submit a maintenance or repair request using video for tenants.
Maintenance Request Notesmaintenance request notes, find notes on repair request
View Maintenance Request History (for Tenants)view submitted repair requests, view previous maintenance requests for tenant
How to Contact Latchel for Tenantscontact latchel, latchel number for renters, tenant number for latchel
Latchel One-Pager for Tenantslatchel for tenants, how maintenance coordination works for tenants
Maintenance Requests through Tenant Web Portalmaintenance online, online repair requests, submit online maintenance requests, tenant web portal.
How long does a tenant have to wait after too many login attempts?login failed, reset tenant password, reset my password for tenant app
View Past Notifications (Tenants)how to view past notifications, tenant notifications, how to find notifications in tenant app
Delete A Tenant Accountdelete renter account, how to delete tenant's account
Can't Download Tenant App (Android)download tenant android app, google play app for tenants
"App not available in region or country"When trying to download the app, the app store needs to be set to the United States or you will get "App not available in region or country"
Turn Off Rent Reminders (for Tenants)turn off tenant reminders to pay rent, stop reminders to pay rent
What Does Renters Insurance Cover?Details on how renters insurance works and type of coverage, send insurance claim
Renters Insurance through RentRedirenters insurance for tenants, how can my tenants get renters insurance
How to Cancel Your Insurance Policy Purchased Through RentRedicancel insurance, cancel tenant insurance, cancel SURE insurance