Need to refund a tenant's payment that was processed through ProPay in RentRedi? No worries — we've got you covered!
Follow the steps below to process a refund for your tenant!
Steps to Refund a Payment: 👇
From your RentRedi dashboard, type "Payment Account" into the search bar.
Select Payment Accounts from the search results.
On the Payment Accounts page, click the payment account where the tenant's payment was processed.
Click Reports, then select Transaction Reports.
Enter a Start Date and End Date, then click Search.
Scroll down to Completed Transactions and locate the payment you want to refund.
Click the blue transaction number under the "Trans #" column.
On the Transaction Details page, scroll down to find the Refund Amount field.
Enter the refund amount.
Click Refund Transaction.
Done! ✅ Your refund has been submitted.
Important Notes & Refund FAQs
Is there a fee to process a refund?
Yes. Each refund processed through the ProPay Dashboard within RentRedi has a $1 convenience fee.
Should I wait before refunding a recent payment?
Yes! If the tenant's payment was recently submitted, we recommend waiting 7–10 business days before processing the refund.
Payments that are still processing may fail or be returned (ACH Return) by the tenant's bank. Waiting helps ensure that funds are not refunded for a payment that ultimately does not settle.
How far back can I refund a payment?
Payments can be refunded up to 180 days from the original transaction date. After 180 days, refunds can no longer be processed through the ProPay Dashboard.
What happens if the tenant's bank account is closed?
If a refund is sent to a closed bank account, the tenant will need to contact their bank directly to confirm where the funds were routed.
Once the refund is processed, the funds are sent back to the original payment method. If that account is closed, the bank may place them in a general holding account based on their internal process.
RentRedi cannot determine where the bank places funds after they are sent to a closed account. The tenant should contact their bank with the refund amount, date, and any available transaction details so the bank can help locate the funds.
Is there a limit on refund amounts?
Yes. Refunds are limited to $3,000 per transaction. If you need to refund more than $3,000, please contact RentRedi's Chat Support for assistance.
What if I'm processing payments with Stripe?
No worries! If you're processing payments through Stripe in RentRedi, you can follow the steps outlined in this Help Article to refund your tenant's payment.
💬 Have questions?
We're happy to assist! RentRedi Chat Support is available 24/7. You can access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.