Teammate Being Asked to Subscribe

teammate created properties, teammate troubleshooting, teammate payment

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Occasionally a teammate account might see a popup asking for a subscription payment. A common cause of this is when a person with a teammate or maintenance account creates a property under their own account (not the main account) or because they signed up as a landlord or property manager.

If a teammate is experiencing issues where they are taken to the setup screen/being asked to complete payment, follow these troubleshooting steps:

1. Go to the Teammate Invite email and click “Accept”

2. Then go to and toggle to the account shared with you

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