Occasionally, a teammate account may see a pop-up asking to complete a subscription payment.
This usually happens when:
A teammate or maintenance user creates a property under their own account instead of the main landlord’s account, or
The user signed up as a landlord or property manager instead of accepting their teammate invite.
If a teammate is experiencing issues where they are taken to the setup screen/being asked to complete payment
🔧 How to Fix the Issue
As the teammate, go to your email inbox.
Look for the Teammate Invite email.
Subject: [Action Required] Accept Teammate Invite
Click the blue “Connect” button in the email.
A new RentRedi page will open — make sure to toggle to the shared account that was granted access to you (the landlord’s account).