Need to transfer ownership of your RentRedi account to a teammate? No worries—we've got you covered! 🎉
Follow the steps below to make the transition quick and easy.
Phase 1: Steps for the Teammate
If your teammate is currently using the same email address on an existing RentRedi account, they'll first need to delete that account so the email address becomes available for the primary account transfer.
Delete the Existing Teammate Account
If you're not already logged in, sign in using your email address and password.
In the pop-up window, enter the email address and password associated with the account you want to delete.
Click Delete Account.
Check your inbox for the account deletion request email.
Click the confirmation button in the email to complete the deletion request.
Account deletion requests expire after 1 hour.
A new tab will open displaying a success message confirming that the account has been deleted.
Once the account has been deleted, the email address can be used for the primary account transfer. ✅
Phase 2: Steps for the Current Primary User
Now that your teammate's account has been deleted, you can update the primary email address on your RentRedi account to your teammate's email. This will transfer primary account access to them.
Update the Primary Email Address
Go to: app.rentredi.com/updateEmail
Enter your current email address.
Enter your password.
Enter your teammate's email address as the new email.
Check your current email inbox for a confirmation email.
Open the email titled "Confirm Email Change Request" and click Confirm Your Email.
Next, check the inbox of the new email address.
Open the second confirmation email and click Confirm Your Email to complete the update.
All set! The primary account email has been successfully updated. ✅
Phase 3: Add the Previous Primary User Back as a Teammate (Optional)
Once your teammate becomes the primary user, they can add the previous owner back as a teammate. This allows the former primary user to continue accessing the account while the new primary user maintains ownership and administrative control.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.