Need to refund a payment or void a transaction? Here's how!  😊

Please reach out to our support team using the blue chat box in the bottom right-hand corner to let them know you need to void a payment.

  1. If it's the same day as the payment, our support team will message Digitzs to void the payment.
  2. After the first day the payment is made, the RentRedi support team will reach out to Digitzs to void/reverse the payment after it is settled. Digitzs needs 14 days to refund the ACH transactions.

You will need to manually update the record in RentRedi, by entering a negative payment like ACH Returns. To do so, please follow the steps linked here: How to Fix a Failed Rent Payment for Insufficient Funds

Did this answer your question?