Need to refund a payment or void a transaction? Here's how! 😊
Please reach out to our support team using the blue chat box in the bottom right-hand corner to let them know you need to void a payment.
- If it's the same day as the payment, our support team will message Digitzs to void the payment.
- After the first day the payment is made, the RentRedi support team will reach out to Digitzs to void/reverse the payment after it is settled. Digitzs needs 14 days to refund the ACH transactions.
You will need to manually update the record in RentRedi, by entering a negative payment like ACH Returns. To do so, please follow the steps linked here: How to Fix a Failed Rent Payment for Insufficient Funds