Need to refund a payment or deposit to a tenant? Here's how!  😊

Within 24 hours of the payment:

  1. Go to
  2. Click "Transactions"
  3. Select the transaction you'd like
  4. Click "Void"

The 'void' button will be available on all ACH transactions for 24 hours, and then it will be removed.

After 24 hours of the payment:

We must wait 14 days before a refund can be requested in or order to ensure, for your protection, that an ACH Return does not occur. 

If you would like the payment to be refunded after 14 days passes, send us a message in the live chat with the link to the transaction from, and we will send it personally to the payment processor to refund it! 😊

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