Need to refund a payment or void a transaction? Here's how!  😊

Please reach out to our support team using the blue chat box in the bottom right-hand corner to let them know you need to void a payment.

  1. If the payment has not been batched (typically within a few hours of the payment), you may be able to void it by doing the following: How To Void a Payment in Digitzs

  2. If the "Void" button is hidden, preventing you from voiding, this means the payment has already been batched by the processor. If you would like to reverse the payment still, reach out to the RentRedi over the live chat and we will reach out to Digitzs to reverse the payment after it is settled. Digitzs needs 14 days to refund batched ACH transactions, in order to protect you from ACH Returns.

You will need to manually update the record in RentRedi, by entering a negative payment like ACH Returns. To do so, please follow the steps linked here: How to Fix a Failed Rent Payment for Insufficient Funds

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