How to Refund a Tenant

Refund Tenant, Void Transactions

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Here's how to refund a payment:

  1. From your RentRedi dashboard, click the dropdown next to the "Rent" tab

  2. Click "Payment Accounts"

  3. On the desired payment account, click on "Open Dashboard" (highlighted in blue)

  4. Click "Reports"

  5. Click on "Transaction Reports", specify a date range, and then click search

  6. Locate the transaction that you want to refund

  7. Click the transaction number (should be a blue number link)

  8. Scroll down, enter the refund amount in the box, and then click "Refund Transaction"

Done! 🎉

If you are refunding a payment that a tenant recently submitted, we recommend waiting at least 7-10 business days before processing the refund. Transactions that are still processing/pending could still potentially fail or return on the tenant’s side.

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