Important notice: 🚨 ProPay payment accounts will stop collecting payments after December 15, 2026. To avoid missed rent payments, migrate your account to Stripe before this date. Migration takes just a few minutes for most landlords.
Before you begin: If you no longer have funds processing or waiting to be deposited, you can migrate your ProPay account to Stripe instead.
If you need to update the bank account linked to your existing ProPay payment account, follow the steps below.
Steps to Update Your ProPay Bank Account
From your RentRedi dashboard, click ❯❯ (Expand sidebar) at the top left.
Go to Payments ➜ Payment Accounts.
Select the ProPay account you want to update.
Under My Account, click Update Deposit Account.
Enter your new bank account information.
Take Note: If you're only updating your bank account information, do not delete your existing ProPay payment account or create a new one.
Funds do not transfer between payment accounts. If a deposit simply failed, update your bank details on the same ProPay payment account in RentRedi so the deposit can be initiated again.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.