Need to void a tenant's payment? Follow the instructions below!

  1. Log in to Digitzs using the magic login link

  2. On the lefthand side of the screen, click the "Transactions" tab

3. Under the "Transactions List", select the transaction you'd like to void

4. Click the green "Void" button to void the transaction

5. TO have the voided payment reflected on RentRedi, manually update the charge by entering a negative payment made on the charge.

Done! 🎉

Note: If the "Void" button doesn't appear on the dashboard, then the payment has already started processing and cannot be voided from your dashboard.

If you would like to refund the tenant, reach out to the RentRedi support team via chat. We will contact Digitzs to initiate the payment reversal. Digitzs needs 14 days to refund ACH transactions to ensure the funds are received before refunding payment to the tenant. This is done to prevent fraudulent charges and ACH returns.

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