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Landlord Help: Maintenance
RentRedi Maintenance Request Management
Set Up Maintenance Account and Share Maintenance Requests
Set Up Maintenance Account and Share Maintenance Requests

Add your maintenance personnel to RentRedi to give them View only permissions to key areas of your account making managing requests simple.

Ryan Barone avatar
Written by Ryan Barone
Updated over a week ago

Follow the step-by-step guide below on how to set up a maintenance account and share maintenance requests on RentRedi. Maintenance personnel can view and update maintenance requests for free per the permission structure set up by the account administrator.

A maintenance teammate can have varying level of access:

  • Can't View - The strictest permission set, this does not allow the maintenance teammate to view

  • View Only - Allow the maintenance teammate to view tasks and/or maintenance requests but not edit the details or status

  • View & Edit - Grants the maintenance teammate edit access to tasks and/or maintenance requests to update details, input labor and material costs, and update statuses

Add your Maintenance Personnel

  1. Your maintenance person needs to sign up and create an account 

  2. After they create an account and verify their email, go to your RentRedi dashboard

  3. On your dashboard, click the gear (⚙️) icon

  4. Click Settings

  5. Under Teammates, click Add

  6. Enter the email your maintenance person used to sign up for their account

  7. Under Set Access Rules, select Maintenance Person

  8. Indicate the access your maintenance person can have for Tasks

  9. Indicate the access your maintenance person can have for Maintenance*

  10. Click Add Teammate

  11. Done!

*You can also individually indicate Maintenance access by property if you would prefer

Please Note: If the Maintenance personnel is prompted to pay, it means they have attempted to create properties like a landlord would.

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