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Can't See Charges on Tenant App

Don't see rent, can't see charges, tenant can't see payments

Written by Crystal Abing

When your landlord creates charges, you'll be able to view and pay them.

  1. Open your RentRedi app

  2. Tap the "Rent" icon

  3. You'll see all payments due

If you don't see charges, that generally means one or two things:

  1. Your landlord has not created charges on their side yet

  2. Your landlord has not linked you to the charges on their side yet

Reach out to your landlord to ensure they've set up charges and connected you to the unit and rent charges.

Troubleshooting:

  1. (For Tenant) Check which email is associated with the tenant login

    1. Is the tenant logging in with the email associated with the invitation?

      1. If no, have them log out, then log in under the invited email address

      2. If yes, continue to step 2
        ​

  2. (For Landlord) Check if the tenant is connected to the unit

    1. If no, resend the invite for the tenant to connect. Then they should be all set to connect and see rent!

    2. If yes, continue to step 3
      ​

  3. (For Landlord) Check if the rent has been created

    1. If no, create the rent

    2. If yes, continue to step 4
      ​

  4. (For Landlord) Check if the tenant is connected to the rent charge

    1. If no, delete future charges and recreate them

    2. If yes, message RentRedi support

Still need help? Visit RentRedi.com and message us using the blue chat box!

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