Landlord Help: Rent (Charges, Fees, Payments)
Find helpful articles related to setting up and rent charges, late fees, partial/block rent payments, recording rent paid, creating/viewing/deleting rent charges or payments.
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Processing Fees for Rent Paymentsprocessing fee for card, processing fee for rent, who pays process fee
Payments: FAQsprocessing time, how to view the pending payment, how to view deposits
How long to process and receive rent payments?rent collection, receive rent payments, transfer payments, deposit funds, payment processing, receive money, bank account,
Let Tenants Pay Rent with a Link on Your Websiteonline payments, pay rent online, web portal for tenants, renter pay online, embed tenant payment link on site
How Do I Require Tenants to Pay Oldest Charges First?Ensure tenants pay their oldest unpaid charges first before newer ones. Collect past-due rent before tenants can make future payments.
Pay the $1 ACH Fee for Your TenantsHow to pay ACH-fee, how to take over ACH fee, ACH fee for landlords, convenience fee, credit card, debit card,
Setting ACH Only for Tenant PaymentsYou can prevent or block credit and debit card payments and allow tenants to ONLY pay directly from their bank accounts via ACH.
Set Up Auto-Late FeesSet up the late fees, automatically add late fees when rent is unpaid, late rules
Set Late Fee as Separate Charge from Renttwo charges for late fee and rent, how to create late fee separate from rent
Fix Tenant Paying Rent, But Not Late Feescombine late fee and rent, make late fee and rent one charge, one charge for late fee and rent, add late fee until rent is paid
Block Payments from TenantBlock all payments or block partial payments during eviction
Do new tenants see charges from old tenants?unpaid charges, new tenant, old tenant
Bank Response Codes for Paymentsresponse codes, bank, ACH, credit card, debit, transaction, index, R00, R01, R02, R03, R04, R11, R13, R07, declined, returned, rejected
How Credit Card Convenience Fees Are Calculated for Tenants
Create a ChargeAdd charge, add rent, create rent, create charge, utilities, late fees, bills, maintenance fees, parking fees, HOA fees, overlapping charges
Create Charge for Security Depositsecurity deposit charge, how to charge for security deposit
Create Charge Visible to Individual Tenantscharges for one tenant, hide charges from other renters
Creating Charges for Month-to-Month Leasesmonth-to-month lease, month-to-month tenant, month-to-month renter, m2m lease, m2m renter, m2m tenant, monthly lease renewal
Create Charges for Past Due Datescreate past charges, add retroactive charges, previously paid charges
Update a Charge for Rent Forgivenessrent forgive, update charge for new amount, discount on rent
Set Up Prorated Rent for a Tenantprorate rent, prorated payments, prorated charge
How to Automatically Collect for Utilitiesbilling tenants for utilities, recurring charges for utilities
Understanding Charge ActionsCharge actions allow landlords and property manager to send reminders to tenants, receive payments outside of RentRedi, or modify charges.
Edit a ChargeThe due date for any specific charge can be modified at any time by editing the charge details.
How Tenants Can Schedule Recurring Rent RemindersTenants Schedule Recurring Reminders for themselves
Create Singular or One-Off Chargecreate one charge, make singular charge, utilities charge, bill charge, how to make one-off charge
Create Automatic Rent Increasesrent increase, create rent increase charge, add rent increase
How to Create Section 8 Chargessection 8, HUD, charges, external payment, manual entry, Housing and Urban Development, rent subsidy
Create charges for Moving-in Tenantsmoving in charges, move in charges, create lease charges for moving in, moving in tenant
Month-to-month charges badgemonth to month charges, mtm charges, how do i know if a charge is month to month
How do I enter a lease renewal?edit lease charges, edit lease, enter lease renewal, renew lease
Creating Charges for Roommates (Joint and Separate)multiple tenants, charges, roommates, shared charges, shared rent, partial payments, renters, couples, shared unit, multi-tenant unit,
How to Add a Payment ReceivedAdd Payment Received, record a payment, cash, check, money order, Section 8 Voucher, payment outside of RentRedi, pay with check, not online
How to Add Section 8 PaymentsAdd Payment Received, record a payment, cash, money order, Section 8, voucher, payment outside of RentRedi, housing authority, HUD, benefits
How to Record Multiple Months Paid (outside of RentRedi) by TenantRecord payment, rent paid, outside RentRedi, rent check, cash, partial rent payment, paid with check, check, paid outside, paid external
Rent Charges & Time Zonescharges showing as due different from tenants, lease dates one day behind, change in lease dates, time of rent changes
Overpayment / Underpayment on Charges- Manual Entryoverpaid rent, underpaid rent, overpayment, underpayment, Add Payment, Manual Entry, overage,
Edit Payment Made for Wrong Monthhow to edit charge details, wrong rent paid, renter paid for future month, tenant paid wrong month
Check if Tenant is Connected to Chargerenter connected to charge, connect charges to tenant, view charges for tenant
Troubleshooting: Auto-Pay Not Running for a Tenantautopay help, autopay didn't run for tenants, autopay renters,
Does Changing Rent Amount Affect Tenant's Auto-Pay?change charge for auto-pay. update rent auto-payment
Authorized Payments on Behalf of Tenanteft authorization, make online payments, make authorized payments for tenants
ACH Returns 101ACH Returns are the digital equivalent of a bounced check. RentRedi helps landlords and property managers document these and collect payment
Contest a Credit Card ChargebackTenant payments made via credit card can later be disputed and have chargebacks issued, these disputes must be contested in a timely manner.
Clawbacks Due to ACH ReturnsACH clawbacks due to failed payment may result in funds being deducted from future deposits or withdrawn from the connected deposit account.
Clawbacks Due to Tenant Initiated DisputeACH clawbacks due to disputed transactions can be result in funds being withheld or withdrawn from the connected deposit account.
Manually Document a Returned PaymentIn rare cases RentRedi is not able to update a tenant's charge when a payment fails. These steps allow tenants to resubmit payment.
ACH Return FAQCommon questions about timelines and availability of funds. ACH returns are rare but understandably frustrating.
Disputing a Chargeback with Propaychargeback, dispute chargeback, chargeback dispute, tenant chargeback to dispute
Other Fraud - Card Absent Environmentchargeback, dispute chargeback, fraud tenant charge, tenant payment reported as fraud
Refund Posted Against Your Merchant Accounta refund has been posted against your Rentredi merchant account, negative payment, rejected, failed, unsuccessful, NSF, insufficient funds,
Deposit Tracking!individual deposits, batched deposits, separate deposits, track money, track transfers, track deposits
How to View TransactionsHow to View Transactions, see deposits
How to View a Paymentfind payment record, rent payments, payment details, receipt of payment, payment history, access past payments by unit or renter
How to View Charges for a UnitView charges, charge details, charge history, access past payments by unit or renter
Find Individual Payments in a Depositfind who paid deposits, deposits, find transactions, see payments in deposits, deposit report, deposit breakdown
Can I Get Separate Transfers for Deposits?separate deposits, individual deposits, deposit tracking
How to Get a Tenant Ledgertenant ledger, ledger for tenants, running balance, receipt, pdf, charges,
How to View Charges for a TenantView charges, charge details, charge history, access past payments by unit or renter, history of tenant's payments
How to Navigate to Depositsfind deposit, batched payment, batched deposit, lumped depost, track deposit, navigate deposit, locate deposit, locate payment, find payment
View Overdue Chargesoverdue, late charges, who has paid, rent payment, sort, filter, payment, utilities
How to Delete a ChargeDelete a Charge / Remove a Charge / Delete Late Fee Charge
Delete Duplicate Chargesremove duplicate rent charges, remove duplicate lease charges, delete overlapping charges, extra, double, late rent notifications, emails,
How to Refund a Tenant via PropayRefund Tenant, Void Transactions, Propay,
How to Delete All Future ChargesDelete all future charges, delete future recurring charges
How to Delete a PaymentDelete a Payment / Remove a payment
How To Void a Payment in Propayvoid tenant payment, reverse payment, reverse rent payment, refund payment, propay
How to Void a Payment in Stripevoid tenant payment, reverse payment, reverse rent payment, refund payment, stripe
How to Remove a Tenant's Late Feedelete late fee, remove late fee, late fee forgiveness, forgive late fee
How to Refund a Tenant via StripeRefund a tenant, Stripe, tenant refund, partial refund, how to refund a tenant,
Remove / Show only Convenience Fees from Reportsremove convenience fees from reports, filter out convenience fees, hide convenience fees
RentRedi vs Quickbooks for ACH Payments
How to Manage Accounting with RentRediSimplify accounting for rent payments using REI Hub, rental property accounting software
How to Export PaymentsExport Payments / rent payments to Spreadsheets/ View All Past Payments, Monthly Reports
Exporting Invoices and Payments to Quickbooks OnlineHow to Export your Tenant Charges and Your Tenant's Payments to Quickbooks Online