Landlord Help: Rent (Charges, Fees, Payments)
Find helpful articles related to setting up rent charges, late fees, partial/block rent payments, recording rent paid, creating/viewing/deleting rent charges or payments.
By Riz and 4 others5 authors82 articles
How Payment Settings and Fees Work
Learn how payment methods, payment processing rules, and fees are applied in RentRedi, including how tenant payments are handled and calculated.
- RentRedi Payments FAQsprocessing time, view account transactions, find payment, how to view a pending payment, how to view deposits
- How Long Does It Take to Process and Receive Rent Payments?rent collection, receive rent payments, transfer payments, deposit funds, payment processing, receive money, bank account,
- Guide to Credit Card Convenience Fees for Landlordshow credit card fees work, card fees, convenience fees for card explanation, credit or debit card fee calculation, calculate card fee
- Convenience Fees for Rent Paymentsconvenience fee for card, convenience fee for rent, who pays the convenience fee
- Let Tenants Pay Rent with a Link on Your Websiteonline payments, pay rent online, web portal for tenants, renter pay online, embed tenant payment link on site
- How to Make Tenants Pay Oldest Charges FirstEnsure tenants pay their oldest unpaid charges first before newer ones. Collect past-due charges before tenants can make future payments.
- Pay the $1 ACH Convenience Fee for Your TenantsHow to pay ACH-fee, how to take over ACH fee, ACH fee for landlords, convenience fee, credit card, debit card,
- Setting ACH-Only for Tenant PaymentsYou can prevent or block credit and debit card payments and allow tenants to ONLY pay directly from their bank accounts via ACH.
Add Charges
Learn how to set up and manage tenant charges in RentRedi, including rent, utilities, deposits, and other fees.
- How to Create a ChargeAdd charge, add rent, create rent, create charge, utilities, late fees, bills, maintenance fees, parking fees, HOA fees, overlapping charges
- Create Charge for Security Depositsecurity deposit charge, how to charge for security deposit
- How to Create Charges for Individual Tenantscharges for one tenant, hide charges from other tenants, create tenant-specific charges, create separate charges for roommates
- How to Create Charges for Month-to-Month Leasesmonth-to-month lease, month-to-month tenant, month-to-month renter, m2m lease, m2m renter, m2m tenant, monthly lease renewal
- What Does this Symbol (♻️) Mean on Charges in RentRedi?month to month charges, mtm charges, how do i know if a charge is month to month
- How to Create Charges with Past Due Datescreate past charges, add retroactive charges, previously paid charges, add an old lease
- How to Create Weekly Chargescreate weekly charges, add weekly charges, charges for weekly payments, weekly rent, weekly payments,
- What Is Prorated Rent & How to Calculate It?prorate rent, prorated payments, prorated charge
- How to Automatically Collect for Utilitiesbilling tenants for utilities, recurring charges for utilities
- How to Create a One-Time Charge in RentRedicreate one charge, make singular charge, utilities charge, bill charge, how to make one-off charge
- How to Create Automatic Rent Increasesrent increase, create rent increase charge, add rent increase
- How to Create Section 8 Chargessection 8, HUD, charges, external payment, manual entry, Housing and Urban Development, rent subsidy
- Create charges for Moving-in Tenantsmoving in charges, move in charges, create lease charges for moving in, moving in tenant
- How to Renew a Leaseedit lease charges, edit lease, enter lease renewal, renew lease, extend lease
- Creating Charges for Roommates (Joint and Separate)multiple tenants, charges, roommates, shared charges, shared rent, partial payments, renters, couples, shared unit, multi-tenant unit,
- Automatically Switch to a Month-to-Month Lease After the Initial TermThis article shows you how to set leases to automatically switch to month-to-month after the original term ends.
- How to Recreate Lease Chargesrecreate lease charges, recreate charges, recreate rent, reproduce rent, rebuild rent charges
View Charges/Payments
Learn how to view, track, and manage tenant charges and payment history in RentRedi.
- Deposit Tracking!track deposit, find deposit, individual deposits, batched deposits, separate deposits, track money, track transfers, track deposits, find payments
- How to View TransactionsHow to View Transactions, see deposits
- How to View a Paymentfind payment record, rent payments, payment details, receipt of payment, payment history, access past payments by unit or renter
- How to View Charges for a UnitView charges, charge details, charge history, access past payments by unit or renter
- Find Individual Payments in a Depositfind who paid deposits, deposits, find transactions, see payments in deposits, deposit report, deposit breakdown
- Can I Get Separate Transfers for Deposits?separate deposits, individual deposits, deposit tracking
- How to Download a Tenant Ledger in RentReditenant ledger, ledger for tenants, running balance, receipt, pdf, charges,
- How to View Charges for a TenantView charges, charge details, charge history, access past payments by unit or renter, history of tenant's payments
- How to Find Deposits Sent to Your Bankfind deposit, batched payment, batched deposit, lumped depost, track deposit, navigate deposit, locate deposit, locate payment, find payment
- View Overdue Chargesoverdue, late charges, who has paid, rent payment, sort, filter, payment, utilities
- How to Find Deposit Details for Your Bankfind deposit details, trace numbers, track deposit, share deposit info with my bank
- How to View Payment History in RentRediview a payment history for a tenant, for a subscription payment, or how tenants view their payment history
- Will New Tenants See Charges from Old Tenants?unpaid charges, paid charges, new tenant, old tenant, moving in tenants, moving out tenants
Delete Charges/Payments
Learn how to remove or manage charges and payment records in RentRedi, including when and how deletions can be applied.
- How to Delete a ChargeDelete a Charge / Remove a Charge / Delete Late Fee Charge
- Delete Duplicate Chargesremove duplicate rent charges, remove duplicate lease charges, delete overlapping charges, extra, double, late rent notifications, emails,
- How to Refund a Tenant via ProPayRefund Tenant, Void Transactions, ProPay refund
- How to Delete All Future ChargesDelete all future charges, delete future recurring charges
- How to Delete a PaymentDelete a Payment / Remove a payment
- How To Void a Payment in Propayvoid tenant payment, reverse payment, reverse rent payment, refund payment, propay
- How to Void a Payment in Stripevoid tenant payment, reverse payment, reverse rent payment, refund payment, stripe
- How to Delete a Tenant's Late Feedelete late fee, remove late fee, late fee forgiveness, forgive late fee
- How to Refund a Tenant via StripeRefund a tenant, Stripe, tenant refund, partial refund, how to refund a tenant
- How to Terminate or End a Lease Early in RentRediend lease, terminate lease, delete lease, remove lease
Add Payment Received
Learn how to manually record and track tenant payments received in RentRedi.
- How to Add a Payment ReceivedAdd Payment Received, record a payment, cash, check, money order, Section 8 Voucher, payment outside of RentRedi, pay with check, not online
- How to Record Multiple Months Paid (outside of RentRedi) by TenantRecord payment, rent paid, outside RentRedi, rent check, cash, partial rent payment, paid with check, check, paid outside, paid external
- Mark Multiple Charges as Paid — Fast and Simple!manually record payments on multiple charges, add manual entry payment to multiple charges, record payments to one or more charges
- How to Add Section 8 PaymentsAdd Payment Received, record a payment, cash, money order, Section 8, voucher, payment outside of RentRedi, housing authority, HUD, benefits
- How to Record Overpayments and Outside Payments in RentRedioverpaid rent, underpaid rent, overpayment, underpayment, add Payment, Manual Entry, overage, overbalance, manual payments
- Update a Charge for Rent Forgivenessrent forgive, update charge for new amount, discount on rent
- Edit a Chargeedit a charge, edit a rent, update charge, update rent, adjust rent, adjust charge, correct charge, correct rent, change rent, change charge
- Understanding Charge ActionsCharge actions allow landlords and property manager to send reminders to tenants, receive payments outside of RentRedi, or modify charges.
Late Fees
Learn how to set up, customize, and manage late fees for tenant charges.
- How to Automatically Set Up Late Fees in RentRediSet up the late fees, automatically add late fees when rent is unpaid, late rules, add late fees, add late charge, late charges, automated late charge
- Set Up Late Fee Rules in RentRedisetup late fee, late fees, late fee, add late fee rule, add late fee policy, tier-based late fees, setup multiple late fee rules
- When Will Late Fees Apply?late fee, late fees, what day does late fee add
- How to Ensure Tenants Pay Rent and Late Fees TogetherCombine late fee with rent, set late fee and rent into one charge, one charge for late fee and rent, add late fee until rent is paid, bundle late fee…
- Set Late Fee as Separate Charge from Renttwo charges for late fee and rent, how to create late fee separate from rent
- How to Delete a Late Fee Ruledelete late fee rule, delete late fee, stop late fees, stop recurring late fee
Charges/Payments Troubleshooting
Learn how to identify and resolve common issues with charges and payments in RentRedi.
- Rent Charges & Time Zonescharges showing as due different from tenants, lease dates one day behind, change in lease dates, time of rent changes
- Edit Payment Made for the Wrong Monthhow to edit charge details, wrong rent paid, renter paid for future month, tenant paid wrong month
- Check if Tenant is Connected to Chargerenter connected to charge, connect charges to tenant, view charges for tenant
- Troubleshooting: Auto-Pay Not Running for a Tenantautopay help, autopay didn't run for tenants, autopay renters,
- Does Changing Rent Amount Affect Tenant's Auto-Pay?change charge for auto-pay. update rent auto-payment
- Authorized Payments on Behalf of Tenanteft authorization, make online payments, make authorized payments for tenants
ACH Returns & Failed Payments
Learn how ACH returns and failed payments work in RentRedi, including common reasons for payment failures (such as insufficient funds) and how to manage and resolve them.
- ACH Returns 101ACH Returns are the digital equivalent of a bounced check. RentRedi helps landlords and property managers document these and collect payment
- Disputing a Chargeback with StripeTenant payments made via credit card can later be disputed and have chargebacks issued; these disputes must be contested promptly.
- Clawbacks Due to ACH ReturnsACH clawbacks due to failed payment may result in funds being deducted from future deposits or withdrawn from the connected deposit account.
- Clawbacks Due to Tenant Initiated DisputeACH clawbacks due to disputed transactions can be result in funds being withheld or withdrawn from the connected deposit account.
- Manually Document a Returned PaymentIn rare cases RentRedi is not able to update a tenant's charge when a payment fails. These steps allow tenants to resubmit payment.
- ACH Return FAQCommon questions about timelines and availability of funds. ACH returns are rare but understandably frustrating.
- Disputing a Chargeback with ProPaychargeback, dispute chargeback, chargeback dispute, tenant chargeback to dispute
- Other Fraud - Card Absent Environmentchargeback, dispute chargeback, fraud tenant charge, tenant payment reported as fraud
- Refund Posted Against Your Merchant Accounta refund has been posted against your Rentredi merchant account, negative payment, rejected, failed, unsuccessful, NSF, insufficient funds,
- Bank Response Codes for Paymentsresponse codes, bank, ACH, credit card, debit, transaction, index, R00, R01, R02, R03, R04, R11, R13, R07, declined, returned, rejected
Reporting
Learn how to view and generate reports in RentRedi to track income, charges, and payments.
- Remove / Show only Convenience Fees from Reportsremove convenience fees from reports, filter out convenience fees, hide convenience fees
- RentRedi vs Quickbooks for ACH Payments
- How to Export PaymentsExport Payments, rent payments to Spreadsheets or QuickBooks, View All Past Payments, Monthly Reports, convenience fee report, charges report, payments report, export payment report, download payment report
- Exporting Invoices and Payments to Quickbooks OnlineHow to Export your Tenant Charges and Your Tenant's Payments to Quickbooks Online