RentRedi

If you're a teammate trying to send a chat message to a tenant but see the error:

“No Tenants Found. Please ensure the admin has given you 'Edit'-level 'Notifications' access to properties with tenants.”

It likely means the main account user hasn’t granted you access to the Notifications module.

Contact the main account holder (landlord or property manager).

Ask them to update the permissions they allowed for your account to include "Notifications".

1. Contact the main account holder (landlord or property manager).
2. Ask them to update the permissions they allowed for your account to include "Notifications".

Steps for the Main Account Holder:

From your RentRedi dashboard, click your name in the upper-right.

In the Teammates section, click your teammate's email address.

Update the access rules and make sure to select:

1. View &amp; Edit for Notifications

1. From your RentRedi dashboard, click your name in the upper-right.
2. Click Team members.
3. In the Teammates section, click your teammate's email address.

4. Update the access rules and make sure to select:
 1. View &amp; Edit for Notifications

Done! ✅ After the access rules have been updated, you should be able to send new chat messages.​

___________________________________________________________

Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the <a href="https://rentrediapp.com/dashboard" target="_blank" rel="nofollow noopener noreferrer">RentRedi dashboard</a>.

teammate unable to chat, teammate can't start chat, teammate can't view chats, teammate chat troubleshooting

Teammate Can’t View or Send Chat Messages

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Teammate Can’t View or Send Chat Messages

To Fix the Issue:

Steps for the Main Account Holder:

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