Are you a teammate, maintenance personnel, owner, or someone who was granted shared access to a RentRedi account, but you can’t find the option to switch views and access the shared account data? Or, are you being prompted to pay for a subscription for your teammate account?
No worries — this guide will help you troubleshoot the issue! ✅
Why does this happen?
This issue usually occurs for one of the following reasons:
A teammate, maintenance personnel, or owner may have accidentally created a separate property under their own RentRedi account instead of accessing the main landlord’s account, or
You may have signed up for RentRedi directly, but have not yet accepted the teammate invitation sent by the landlord.
How to Troubleshoot: 👇
Follow these steps to connect to the shared account properly.
Go to the email inbox associated with your RentRedi account.
Example:
[email protected]
Look for the RentRedi teammate invitation email.
Subject line: [Action Required] Accept Teammate Invite
Open the email and click the blue Connect button.
After clicking the button, a new RentRedi page will open.
On the main dashboard, you’ll see a message that says: “You are viewing as a teammate of [Landlord Name]” confirming that you are now accessing the shared account.
Done! ✅ You should be able to view the properties and permissions shared with your account.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.